911 Back On…..Cause of Outage Still Being Investigated

BEATRICE – Emergency 9-1-1 service has been restored to southeast Nebraska.  The system went down early yesterday, affecting a wide area of the region.

The Nebraska Public Service Commission was notified yesterday that all 9-1-1 centers in the southeast region are now capable of receiving emergency 9-1-1 calls.  Beatrice Police Chief Bruce Lang, whose department houses the Southeast Communications Center, explains a potential cause of the problem.

:18                  “what caused it”

Counties were affected in varying ways, by the outage.   The Southeast Region includes Gage, Cass, Jefferson, Clay, Fillmore, Nemaha, Johnson, Lancaster, Pawnee, Seward, Thayer, Richardson, Nuckolls and York Counties. The outage affected the Southeast Communications Center, from 4:20 a.m. until about 10:20 a.m., a six-hour stretch.

:02                  “that’s….forever”

Seven counties provided an alternate phone number during the outage, where people could report an emergency.  Those included Gage, Jefferson, Johnson, Nemaha, Otoe, Pawnee and Seward Counties.  Lang says locally, people could call the regular police department phone number to report an emergency.

:18                  “not heard that”

Lang says it’s possible that luck was on the center’s side….and that it was just a slow day for emergency calls.

:11                  “very many”

The PSC is working with the Southeast Region and Windstream, on the cause of the outage.

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