Plattsmouth Resident Upset Over $1.40 Water Bill

My water would have been shut off for $1.40

- Slate

PLATTSMOUTH — Clutching a bill for $1.40 in one hand, Plattsmouth resident Audrey Slate shared her concerns about the Plattsmouth Water Department with city council members Monday night.
During the Citizen Comment Time, Slate explained she had issues with the water department and “the way funds are used.”
Slate recently received a slip through her door stating her water connection would be shut off and it would have to be reconnected if she did not pay the $1.40 due on her bill.
Slate: “I was lucky I was sitting near my door or I wouldn’t even know I got it the bill. I heard it fall through my door. My water would have been shut off for $1.40 rather than just adding it to my next bill. I would have to have paid a $65 reconnect fee if it was shut off.”
She said she stopped at city hall and paid the $1.40, even though it was a waste of city resources to send someone to her house.
Slate: “It would have been different if it was $140, but not $1.40.”
A year ago, she asked the department to re-evaluate her sewer bill.
Slate: “They told me ‘no’ and my sewer bill ran $60 over my water bill. I asked to speak to (City Administrator) Erv Portis, but he wouldn’t not come out to talk to me. I talked to him over the phone, but nothing ever happened. My sewer bill was never re-evaluated so I just paid it. Not everyone can afford to pay. This really needs to be looked at.”
She added the customer service through the water department “is not good.”
Slate: “I’ve had a rude reception every time. This really needs to be looked at.”
Portis said he would like to respond to her allegations but wanted to keep customer billing habits between the city and the customer.
Portis: “There is a lot more to the story, but I have to respect all customers who pay their bill.”
Following Monday’s council meeting, Portis reiterated he would not comment further on the situation due to not wanting to share information about customers and how they pay their bills with the public.

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